#1. With late fees…what are your company policies and procedures? Have you made any changes to your late fees this year? What are you plans for late fees going into 2014?
#2. In your market—how are your direct/local competing properties handling their late fees? What kind of feedback are you hearing from your renters about these fees?
#3. What kind of training do you give to those on your property management team about how you want them to handle their late fees? Do you give them some room to negotiate onsite when they are working with their residents?
Related to the points/questions above…what post, question and/or observation might you add to the discussion threads below—as an industry leader?
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